Shipping Policy

Shipping Rates

Canadian Shipments
Orders Less than $250$20
Orders $250 and overFREE*
Continental US and Alaska
Any purchase valueTBD

*Free Shipping offer applies to online orders valued at $250 CAD and over, before taxes, and shipped within Canada via Canada Post Expedited Shipping. Some oversized goods such as, but not limited to, bikes, car racks, trailers, and child carriers will have a shipping surcharge. Shipping costs may also vary depending on package size, weight, and value. 

Shipping costs are based on urban delivery. Other charges may apply for shipments to non-major urban centres, Northern regions, and remote locations. If extra shipping charges are required for your order we will contact you to confirm shipping costs.

Shipping times may vary depending on the destination and shipping method selected. Most online orders are processed within 24hrs of placement. Online orders ship from our store Monday to Friday and are not processed or shipped on weekends or statutory holidays.

Shipment of goods will occur when Cyclesmith (via shipping service) delivers to the shipping address provided in the order. The customer is responsible for the goods when delivery has taken place.

Shipping may be delayed due to inclement weather, lost or stolen packages, and other circumstances beyond our control. Some orders may require additional processing time due to size, stock availability, or order volume. Special orders may also require additional processing time. If your order is delayed, we will contact you with an estimated ship date. 

LOCAL PICKUP

Online orders can be picked up at our store location during regular business hours free of charge. Most orders of in-stock items will be ready for pick up within one business day. Special order items and items that require assembly may require additional processing time. You will be contacted by phone or email once your item is ready for pickup. Note: Please come prepared with your order confirmation in digital or printed format and photo identification. Orders must be picked up within 30 days or a 10% restocking fee will be charged with balance returned as in-store credit under your customer account.

SHIPPING WITHIN CANADA

Within Canada, we offer ground shipping with Canada Post on most online purchases. Items with dimensions larger than 1m or weighing more than 30kg cannot be shipped with Canada Post and will be sent via Canpar or Purolator. In these cases, we will confirm the shipping cost and contact you before processing the order.

INTERNATIONAL SHIPMENTS

International orders are shipped by either Canada Post or UPS and are exempt from Canadian taxes. All buyers are responsible for brokerage fees, their country's taxes and duties, and any other international tariffs. These fees are not included in the shipping fee and we are unable to provide estimates. Please check with your country's customs office to estimate the additional costs prior to purchase. Declared value will come from your invoice and cannot be altered.

DANGEROUS GOODS

Standard shipping rates do not apply to orders containing ‘dangerous goods’ as defined by CANUTEC (Canadian Transport Emergency Centre). You will be contacted with a quote for shipping if an order cannot be shipped using standard rates.