Shipping Policy

Shipping Rates

Canadian Shipments
Orders Less than $250$20
Orders $250 and overFREE*
Continental US and Alaska
Any purchase valueTBD

*Free Shipping offer applies to online orders valued at $250 CAD and over, before taxes; and shipped within Canada via Expedited Shipping. Not valid on items purchased through eBay. Some oversized goods (such as but not limited to bikes, car racks, trainers, trailers, child carriers) will have a shipping surcharge. If extra shipping charges are required for your order we will contact you to confirm whether you’d like to pay the additional fees or cancel your order.

Local Pickup

Online orders can be picked up at our store location during regular business hours. Most orders of in-stock items will be ready for pickup within one business day. Special order items and items that require assembly will require additional processing time. You will be contacted by phone or email once your item is ready for pickup. Note: Please come prepared with your order confirmation either in digital or printed format. You will need to bring picture ID to pick up your order. Orders must be picked up within 30 days or a 10% restocking fee will be charged with balance returned to in-store credit under your customer account. 

Shipping within Canada

Within Canada, we offer ground shipping with Canada Post on most online purchases. Items with dimensions larger than 1m or weighing more than 30kg cannot be shipped with Canada Post and will be sent via Canpar or Purolator. In these cases, we will confirm the shipping cost and inform you before processing the order.

Online orders ship from our store location Monday to Friday, orders are not processed or shipped on weekends or statutory holidays. Most online orders are processed within 24hrs of order placement. Some orders may require additional processing time due to the size of the order, whether it is an in-stock or special order item, or volume of orders being processed. If your order is delayed, we will contact you via e-mail with an estimated order ship date. Shipping costs may vary depending on package size, weight and dollar value.

International Shipments

Orders going to international destinations are shipped by either Canada Post or UPS. Orders shipped outside of Canada are exempt from Canadian taxes. All buyers are responsible for brokerage fees, their country's taxes and duties. These additional charges are not included in the shipping price. We are unable to provide estimates for customs fees, please check with your country's customs office to determine what the additional costs will be prior to buying. Declared value will come from your invoice, and it will not be altered.

Please Be Advised

These policies and rates are not valid on items purchased through eBay.

Standard shipping rates do not apply on orders containing ‘dangerous goods’ as defined by CANUTEC (Canadian Transport Emergency Centre) and some oversized goods. You will be contacted by email or phone with a quote for shipping if goods ordered cannot be shipped using standard rates.

Shipping times may vary depending on the shipping destination and the shipping method selected. Please note that for any reason due to circumstances beyond our control shipping may be delayed (inclement weather, lost or stolen packages etc.). Shipping costs are based on most urban delivery destinations. Other charges may apply. Shipping costs are subject to changes based on the delivery address and shipping method.