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Returns and Warranty

in-store returns

It’s our aim to provide a hassle free return service for you. If you’re not completely satisfied with an item, you may return it within 90 days from the date you pick up your order or the shipment date.  We will accept any of our products, with the exception of special order items, for a refund or exchange within 90 days of the purchase date. Please retain your printed receipt for proof of purchase. We ask that all returned products have the original packaging, tagging intact, and that the product is in new condition. If we determine that the returned product does not meet these standards, a 10% restocking fee will be charged as part of the return and we reserve the right to refuse a refund if the item shows heavy use.

All clear-out and sale items are final sale and are not eligible to return.

Bicycle REturns


Bikes & framesets can be returned within 30 days if in new and unused condition. Special ordered or reduced-price bikes are final sale.

Once a bicycle has been ridden outside of our supervision (i.e.: anything beyond a test ride) the bike is no longer eligible for return. The manufacturer, which offers the warranty on the frame, stipulates that the warranty is only applicable to the first and original owner of the bike.

We will inspect any bike being considered for return to determine whether the bike has been ridden or used. This will be done by one of our mechanics at the time of return. Should our mechanic determine that the bike has been used beyond like-new condition, we reserve the right to reject a bicycle return.

online returns

It’s our aim to provide a hassle free return service for you. If you’re not completely satisfied with an item, you may return it within 30 days from the date you pick up your order or the shipment date. We will accept any of our products for a refund or exchange within 30 days of the purchase date, with the exception of special order, non-regular stock items. We ask that all returned products have the original packaging, tagging intact, and that the product is in new condition. If we determine that the returned product does not meet these standards, a 10% restocking fee will be charged as part of the return and we reserve the right to refuse a refund if the item shows heavy use and will determine an appropriate course of action depending on the situation.

All clear-out and sale items are final sale and are not eligible to return.

To complete an online return, please contact us with the proof of purchase, and reason for return. You will be responsible for shipping the item back to us at your cost. Shipping costs are non-refundable.  You will receive an email from us with a Return Authorization Number (RA#).  Please ship the item(s) back to the store.  When shipping we suggest using a traceable shipping service and purchase shipping insurance.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether we approve or reject your refund.

If approved, your refund will be processed and an email will be sent indicating the refund.

Damaged in Shipping

All of the items that we ship are in new and unused condition unless otherwise stated in their online product description. If a package is delivered to you in damaged condition you have the option of refusing or accepting delivery. If you choose to accept the damaged product, please contact us immediately and we will arrange for the return shipment of the damaged item(s). Please try and leave the product and package in its original form from when you received it. This will assist our claim submission to the shipping company. We will do our best to make sure you get a duplicate item(s) in un-damaged condition as quickly as possible (subject to availability).

did we send you the WRONG order?

In the unlikely event that you receive your order and there is product(s) that do not match your order confirmation, or there are products missing from your order, please contact us immediately and we will get you the right product (subject to availability) as quickly as possible and arrange for return shipment of the incorrect item(s).

Did you order the wrong products?

If it happens that you accidently chose the wrong size, colour or product we will gladly accept returns on all products up to 30 days after the order was placed. The buyer is responsible for return shipping costs. See Online Return Policy above.

Warranty

Warranty claims are processed through our suppliers and we are subject to their discretion. If you believe you have a warranty situation, please contact us. You will need the original purchase receipt, photos of the defect in question, and explanation of the issue and how it happened.